Leadership & Management
Leadership Essentials
Core leadership behaviours for professionals moving into people responsibility.
- Level
- Foundation
- Duration
- 6 hours
- Modules
- 6 modules
- Delivery
- Self-Paced
Pricing on requestView course
Carnelian Academy catalogue
Courses built for working professionals and corporate teams.
Every program is available for individual enrollment and for corporate delivery. Corporate pricing, cohorts and custom curricula are agreed in a written proposal.
148 courses
Leadership & Management
Executive Leadership
Strategic leadership for senior managers accountable for business results.
- Level
- Executive
- Duration
- 2 days
- Modules
- 8 modules
- Delivery
- Blended
Pricing on requestView course
Leadership & Management
New Manager Bootcamp
A structured start for first-time managers: expectations, feedback and delivery.
- Level
- Foundation
- Duration
- 3 days
- Modules
- 9 modules
- Delivery
- Virtual
Pricing on requestView course
Leadership & Management
Supervisory Skills
Daily supervision practices for team leads and frontline supervisors.
- Level
- Foundation
- Duration
- 2 days
- Modules
- 7 modules
- Delivery
- In Person
Pricing on requestView course
Leadership & Management
Strategic Leadership
Translating strategy into team priorities, decisions and accountability.
- Level
- Advanced
- Duration
- 2 days
- Modules
- 8 modules
- Delivery
- Blended
Pricing on requestView course
Leadership & Management
Leading High-Performance Teams
Team norms, clarity and performance conversations that lift output.
- Level
- Intermediate
- Duration
- 8 hours
- Modules
- 6 modules
- Delivery
- Virtual
Pricing on requestView course
Leadership & Management
Coaching for Managers
A practical coaching model managers can use in normal work conversations.
- Level
- Intermediate
- Duration
- 8 hours
- Modules
- 6 modules
- Delivery
- Virtual
Pricing on requestView course
Leadership & Management
Decision-Making
Structured decision-making under uncertainty and incomplete information.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Self-Paced
Pricing on requestView course
Leadership & Management
Delegation
How to delegate work without losing quality or control.
- Level
- Foundation
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
FreeView course
Leadership & Management
Emotional Intelligence
Self-awareness, regulation and relationship skills at work.
- Level
- Foundation
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Self-Paced
Pricing on requestView course
Leadership & Management
Conflict Management
Managing disagreement early, fairly and on the record.
- Level
- Intermediate
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Leadership & Management
Change Leadership
Leading people through restructuring, new systems and new ways of working.
- Level
- Advanced
- Duration
- 2 days
- Modules
- 7 modules
- Delivery
- Blended
Pricing on requestView course
Leadership & Management
Executive Communication
Communicating with boards, executives and external stakeholders.
- Level
- Executive
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Leadership & Management
Leadership Presence
Credibility, composure and influence in senior settings.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Leadership & Management
Women in Leadership
Career strategy, visibility and leadership capability for women managers.
- Level
- Intermediate
- Duration
- 2 days
- Modules
- 7 modules
- Delivery
- Blended
Pricing on requestView course
Leadership & Management
Leading Hybrid Teams
Coordination, trust and performance across distributed teams.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Leadership & Management
Managing Across Generations
Working effectively across a multi-generational workforce.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Leadership & Management
Performance Leadership
Setting objectives, reviewing performance and addressing underperformance.
- Level
- Advanced
- Duration
- 8 hours
- Modules
- 6 modules
- Delivery
- Virtual
Pricing on requestView course
Professional Development
Communication Skills
Clear, structured workplace communication in writing and in person.
- Level
- Foundation
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Self-Paced
Pricing on requestView course
Professional Development
Business Writing
Professional emails, memos and reports that get read and acted on.
- Level
- Foundation
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Professional Development
Presentation Skills
Designing and delivering presentations for business audiences.
- Level
- Intermediate
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Professional Development
Negotiation
Preparation, positioning and value creation in commercial negotiation.
- Level
- Intermediate
- Duration
- 8 hours
- Modules
- 6 modules
- Delivery
- Virtual
Pricing on requestView course
Professional Development
Critical Thinking
Evaluating evidence, arguments and assumptions before deciding.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Self-Paced
Pricing on requestView course
Professional Development
Problem Solving
Structured problem definition, root cause analysis and solution design.
- Level
- Foundation
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Self-Paced
Pricing on requestView course
Professional Development
Time Management
Prioritisation systems that survive a demanding workload.
- Level
- Foundation
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
FreeView course
Professional Development
Productivity
Personal workflow, focus and follow-through at work.
- Level
- Foundation
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Professional Development
Teamwork
Collaboration practices for cross-functional work.
- Level
- Foundation
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Professional Development
Workplace Professionalism
Standards, conduct and reliability expected in professional environments.
- Level
- Foundation
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
FreeView course
Professional Development
Conflict Resolution
Resolving interpersonal issues before they escalate.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Professional Development
Personal Effectiveness
Habits, planning and accountability for individual contributors.
- Level
- Foundation
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Professional Development
Facilitation Skills
Running meetings and workshops that reach decisions.
- Level
- Intermediate
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Professional Development
Train-the-Trainer
Designing and delivering internal training with measurable outcomes.
- Level
- Advanced
- Duration
- 3 days
- Modules
- 8 modules
- Delivery
- In Person
Pricing on requestView course
Human Resources
HR Fundamentals
The core HR cycle for new HR officers and generalists.
- Level
- Foundation
- Duration
- 8 hours
- Modules
- 7 modules
- Delivery
- Self-Paced
Pricing on requestView course
Human Resources
Strategic HR Management
Linking people plans to business strategy and workforce economics.
- Level
- Advanced
- Duration
- 2 days
- Modules
- 8 modules
- Delivery
- Blended
Pricing on requestView course
Human Resources
Recruitment & Selection
Structured hiring from role definition to offer.
- Level
- Foundation
- Duration
- 6 hours
- Modules
- 6 modules
- Delivery
- Virtual
Pricing on requestView course
Human Resources
Talent Acquisition
Sourcing strategy, pipeline management and candidate experience.
- Level
- Intermediate
- Duration
- 8 hours
- Modules
- 6 modules
- Delivery
- Virtual
Pricing on requestView course
Human Resources
Interviewing Skills
Competency-based interviewing and evidence-based scoring.
- Level
- Foundation
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Human Resources
Performance Management
Designing and running a performance cycle managers will use.
- Level
- Intermediate
- Duration
- 6 hours
- Modules
- 6 modules
- Delivery
- Virtual
Pricing on requestView course
Human Resources
Compensation Fundamentals
Pay structures, benchmarking basics and internal equity.
- Level
- Intermediate
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Human Resources
Employee Engagement
Measuring engagement and acting on what the data shows.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Self-Paced
Pricing on requestView course
Human Resources
Employee Relations
Handling grievances, discipline and workplace issues consistently.
- Level
- Intermediate
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Human Resources
Workforce Planning
Forecasting roles, capacity and capability requirements.
- Level
- Advanced
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Human Resources
Learning & Development
Training needs analysis, program design and evaluation.
- Level
- Intermediate
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Self-Paced
Pricing on requestView course
Human Resources
Organizational Development for HR
Structure, culture and change work from an HR seat.
- Level
- Advanced
- Duration
- 8 hours
- Modules
- 6 modules
- Delivery
- Blended
Pricing on requestView course
Human Resources
Succession Planning
Identifying critical roles and building ready successors.
- Level
- Advanced
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Human Resources
HR Analytics
People metrics, dashboards and decision support for management.
- Level
- Advanced
- Duration
- 8 hours
- Modules
- 6 modules
- Delivery
- Virtual
Pricing on requestView course
Human Resources
Competency Frameworks
Building frameworks that drive hiring, development and progression.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Human Resources
HR Business Partner Skills
Consulting, influence and commercial awareness for HR partners.
- Level
- Advanced
- Duration
- 2 days
- Modules
- 7 modules
- Delivery
- Blended
Pricing on requestView course
Human Resources
HR Strategy
Setting an HR agenda that leadership will fund and support.
- Level
- Executive
- Duration
- 8 hours
- Modules
- 6 modules
- Delivery
- Virtual
Pricing on requestView course
Human Resources
AI for HR Professionals
Practical, responsible AI use across the HR value chain.
- Level
- Intermediate
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Artificial Intelligence
AI for Executives
What AI changes for strategy, operating costs and risk at leadership level.
- Level
- Executive
- Duration
- 1 day
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Artificial Intelligence
AI Strategy for Business Leaders
Choosing use cases, sequencing investment and measuring returns.
- Level
- Executive
- Duration
- 8 hours
- Modules
- 6 modules
- Delivery
- Virtual
Pricing on requestView course
Artificial Intelligence
Leading AI Transformation
Sponsoring adoption, redesigning work and managing workforce impact.
- Level
- Executive
- Duration
- 2 days
- Modules
- 7 modules
- Delivery
- Blended
Pricing on requestView course
Artificial Intelligence
Building an AI-Ready Organization
Skills, data, governance and change capacity required for adoption.
- Level
- Advanced
- Duration
- 8 hours
- Modules
- 6 modules
- Delivery
- Virtual
Pricing on requestView course
Artificial Intelligence
Responsible AI for Executives
Oversight, accountability and acceptable use at board level.
- Level
- Executive
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Virtual
Pricing on requestView course
Artificial Intelligence
AI Governance
Policies, controls and review structures for organizational AI use.
- Level
- Advanced
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Artificial Intelligence
AI Risk Management
Identifying, assessing and mitigating AI-related business risk.
- Level
- Advanced
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Artificial Intelligence
AI Investment Decision-Making
Evaluating AI proposals, vendors and business cases.
- Level
- Executive
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Virtual
Pricing on requestView course
Artificial Intelligence
Generative AI Fundamentals
How generative AI works and where it helps at work.
- Level
- Foundation
- Duration
- 4 hours
- Modules
- 5 modules
- Delivery
- Self-Paced
FreeView course
Artificial Intelligence
ChatGPT for Workplace Productivity
Daily workflows for drafting, summarising and analysing.
- Level
- Foundation
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Self-Paced
Pricing on requestView course
Artificial Intelligence
Prompt Engineering
Reliable prompting patterns for business tasks and quality control.
- Level
- Intermediate
- Duration
- 6 hours
- Modules
- 6 modules
- Delivery
- Self-Paced
Pricing on requestView course
Artificial Intelligence
AI for Business Research
Faster research with verification discipline.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Artificial Intelligence
AI-Assisted Report Writing
Producing management reports with AI support and human review.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Artificial Intelligence
AI for Presentations
Building executive-ready decks faster.
- Level
- Foundation
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Artificial Intelligence
AI for Data Analysis
Exploring, summarising and interpreting business data with AI tools.
- Level
- Intermediate
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Artificial Intelligence
AI for Productivity
Removing repetitive work from your week.
- Level
- Foundation
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Artificial Intelligence
AI Workflow Automation
Designing automated workflows across common business tools.
- Level
- Advanced
- Duration
- 8 hours
- Modules
- 6 modules
- Delivery
- Virtual
Pricing on requestView course
Artificial Intelligence
AI for Decision-Making
Using AI as decision support without outsourcing judgement.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Artificial Intelligence
AI for Recruiters
Sourcing, screening support and fair-use considerations.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Artificial Intelligence
AI for Finance Professionals
Analysis, reporting and control considerations for finance teams.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Artificial Intelligence
AI for Project Managers
Planning, reporting and risk tracking with AI assistance.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Artificial Intelligence
AI for Sales Teams
Prospecting, proposals and pipeline hygiene.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Artificial Intelligence
AI for Marketing Teams
Content, campaign support and brand consistency.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Artificial Intelligence
AI for Customer Service Teams
Response quality, knowledge bases and escalation judgement.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Artificial Intelligence
AI for Operations
Process visibility, scheduling and exception handling.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Artificial Intelligence
AI for Entrepreneurs
Doing more with a small team.
- Level
- Foundation
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Artificial Intelligence
AI for Administrative Professionals
Documents, scheduling and correspondence support.
- Level
- Foundation
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
FreeView course
Artificial Intelligence
AI for Learning & Development Teams
Content design, assessment drafting and learner support.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Artificial Intelligence
Responsible AI
Ethics, confidentiality, bias awareness and human oversight.
- Level
- Foundation
- Duration
- 4 hours
- Modules
- 5 modules
- Delivery
- Self-Paced
FreeView course
Finance
Finance for Non-Finance Managers
Reading the numbers that describe your part of the business.
- Level
- Foundation
- Duration
- 8 hours
- Modules
- 6 modules
- Delivery
- Virtual
Pricing on requestView course
Finance
Financial Literacy for Managers
Core financial concepts for commercial decisions.
- Level
- Foundation
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Self-Paced
Pricing on requestView course
Finance
Budgeting
Building, defending and managing a budget.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Finance
Forecasting
Forecast methods, assumptions and review discipline.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Finance
Cost Management
Identifying and controlling cost drivers.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Finance
Cash Flow Management
Working capital, timing and liquidity.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Finance
Financial Statement Interpretation
What the three statements reveal about performance.
- Level
- Intermediate
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Finance
Business Finance
Financing, pricing and profitability basics.
- Level
- Foundation
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Self-Paced
Pricing on requestView course
Finance
Budget Management
Monitoring spend against plan through the year.
- Level
- Foundation
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Finance
Procurement Fundamentals
Sourcing, evaluation and supplier management basics.
- Level
- Foundation
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Finance
Internal Controls
Control design that reduces error and loss.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Finance
Financial Decision-Making
Appraising options with financial evidence.
- Level
- Advanced
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Project Management
Project Management Fundamentals
The full project cycle from initiation to closure.
- Level
- Foundation
- Duration
- 8 hours
- Modules
- 7 modules
- Delivery
- Virtual
Pricing on requestView course
Project Management
Project Planning
Scope, work breakdown and realistic plans.
- Level
- Foundation
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Self-Paced
Pricing on requestView course
Project Management
Project Scheduling
Sequencing, dependencies and critical path.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Project Management
Project Budgeting
Cost estimation and budget control.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Project Management
Project Risk Management
Risk identification, response planning and monitoring.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Project Management
Stakeholder Management
Mapping, engaging and managing expectations.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Project Management
Agile Fundamentals
Agile principles applied in business environments.
- Level
- Foundation
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Project Management
Scrum Fundamentals
Roles, events and artefacts in Scrum.
- Level
- Foundation
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Project Management
Project Leadership
Leading teams you do not directly manage.
- Level
- Advanced
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Project Management
Monitoring & Evaluation
Indicators, data collection and reporting for programs.
- Level
- Intermediate
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Project Management
Project Communication
Status reporting that leadership can act on.
- Level
- Foundation
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Project Management
Project Governance
Decision rights, gates and assurance.
- Level
- Advanced
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Virtual
Pricing on requestView course
Project Management
PMP Exam Preparation
Structured preparation for the PMP examination. Carnelian is not an accredited PMP training partner unless stated in your proposal.
- Level
- Advanced
- Duration
- 5 days
- Modules
- 10 modules
- Delivery
- Blended
Pricing on requestView course
Customer Experience
Customer Service Excellence
Service standards and behaviours for frontline teams.
- Level
- Foundation
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Self-Paced
Pricing on requestView course
Customer Experience
Customer Experience Management
Designing and governing experience across the customer lifecycle.
- Level
- Advanced
- Duration
- 8 hours
- Modules
- 6 modules
- Delivery
- Virtual
Pricing on requestView course
Customer Experience
Complaint Handling
Turning complaints into retained customers.
- Level
- Foundation
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Customer Experience
Service Recovery
Recovering trust after service failure.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Customer Experience
Call Center Excellence
Quality, tone and efficiency in contact centres.
- Level
- Foundation
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Customer Experience
Customer Communication
Clear, respectful customer conversations.
- Level
- Foundation
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Customer Experience
Customer Journey Mapping
Mapping journeys and fixing the moments that matter.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Customer Experience
Service Culture
Embedding service behaviour beyond the frontline.
- Level
- Advanced
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Customer Experience
Difficult Customer Management
De-escalation and boundaries under pressure.
- Level
- Intermediate
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Customer Experience
Customer Loyalty
Retention drivers and loyalty economics.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Customer Experience
Digital Customer Experience
Service quality across digital channels.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Sales & Business Development
Professional Selling
A repeatable sales process from prospect to close.
- Level
- Foundation
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Sales & Business Development
Consultative Selling
Diagnosing client problems before proposing solutions.
- Level
- Intermediate
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Sales & Business Development
Business Development
Market selection, pipeline building and partnerships.
- Level
- Intermediate
- Duration
- 8 hours
- Modules
- 6 modules
- Delivery
- Virtual
Pricing on requestView course
Sales & Business Development
Key Account Management
Growing and defending strategic accounts.
- Level
- Advanced
- Duration
- 8 hours
- Modules
- 6 modules
- Delivery
- Virtual
Pricing on requestView course
Sales & Business Development
Sales Negotiation
Protecting value in commercial negotiation.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Sales & Business Development
Relationship Management
Trust, follow-through and long-term client value.
- Level
- Foundation
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Sales & Business Development
Sales Pipeline Management
Forecast accuracy and pipeline discipline.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Sales & Business Development
Sales Leadership
Coaching, targets and territory management.
- Level
- Advanced
- Duration
- 2 days
- Modules
- 7 modules
- Delivery
- Blended
Pricing on requestView course
Sales & Business Development
Customer Acquisition
Acquisition channels and conversion economics.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Sales & Business Development
B2B Sales
Selling into committees and long buying cycles.
- Level
- Intermediate
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Sales & Business Development
Strategic Selling
Complex deal strategy and stakeholder mapping.
- Level
- Advanced
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Governance & Compliance
Business Ethics
Ethical decision-making in commercial settings.
- Level
- Foundation
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Governance & Compliance
Workplace Conduct
Expected standards of behaviour at work.
- Level
- Foundation
- Duration
- 2 hours
- Modules
- 3 modules
- Delivery
- Self-Paced
FreeView course
Governance & Compliance
Code of Conduct
Applying an organizational code in daily work.
- Level
- Foundation
- Duration
- 2 hours
- Modules
- 3 modules
- Delivery
- Self-Paced
FreeView course
Governance & Compliance
Anti-Harassment Awareness
Recognising, preventing and reporting harassment. This is awareness training, not legal advice.
- Level
- Foundation
- Duration
- 2 hours
- Modules
- 3 modules
- Delivery
- Self-Paced
Pricing on requestView course
Governance & Compliance
Cybersecurity Awareness
Everyday security behaviour for employees.
- Level
- Foundation
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Governance & Compliance
Data Privacy Awareness
Handling personal and confidential data responsibly.
- Level
- Foundation
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Governance & Compliance
Fraud Awareness
Common fraud patterns and control behaviours.
- Level
- Foundation
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Governance & Compliance
Anti-Bribery Awareness
Gifts, facilitation payments and escalation.
- Level
- Foundation
- Duration
- 2 hours
- Modules
- 3 modules
- Delivery
- Self-Paced
Pricing on requestView course
Governance & Compliance
Corporate Governance
Board practice, oversight and accountability.
- Level
- Advanced
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Governance & Compliance
Risk Awareness
Identifying and escalating risk in daily operations.
- Level
- Foundation
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Strategy
Strategic Planning Workshop
Facilitated planning that produces an executable strategy.
- Level
- Advanced
- Duration
- 2 days
- Modules
- 6 modules
- Delivery
- In Person
Pricing on requestView course
Strategy
Strategy Execution
Turning plans into owned initiatives and measures.
- Level
- Advanced
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Strategy
Business Model Review
Testing where value is created and lost.
- Level
- Advanced
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Strategy
KPI and Scorecard Design
Measures that change behaviour rather than decorate reports.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Organizational Development
Organizational Design Essentials
Structure, spans, layers and role clarity.
- Level
- Advanced
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Organizational Development
Culture and Values Implementation
Moving values from posters to practice.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Organizational Development
Team Effectiveness
Diagnosing and improving how teams work together.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Organizational Development
Change Management Practitioner
Planning and running change with adoption in mind.
- Level
- Advanced
- Duration
- 3 days
- Modules
- 8 modules
- Delivery
- Blended
Pricing on requestView course
Digital Skills
Excel for Business Analysis
Modelling, lookups, pivots and clean reporting.
- Level
- Intermediate
- Duration
- 8 hours
- Modules
- 6 modules
- Delivery
- Self-Paced
Pricing on requestView course
Digital Skills
Data Visualisation for Managers
Charts and dashboards that support decisions.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Digital Skills
Digital Collaboration Tools
Working effectively in modern workplace tools.
- Level
- Foundation
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
FreeView course
Digital Skills
Business Process Automation
Automating routine business processes.
- Level
- Intermediate
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course